Politique de confidentialité 

At Crystal Ott, we strive to provide our customers with the best possible digital products and services. We understand that sometimes, you may need to return or refund an IPTV subscription due to a change of mind, technical issues or other reasons. This policy outlines the procedures and guidelines for returning or refunding Crystal Ott IPTV subscriptions.

Refund Policy:

1. Change of Mind

If you change your mind about purchasing a Crystal Ott IPTV subscription, you can request a refund within 7 days of the purchase date. To be eligible for a refund, you must not have activated your subscription or used any of its features. The refund will be processed to the same payment method used for the purchase.

2. Technical Issues

If you experience technical issues with your Crystal Ott IPTV subscription, you can request a refund within 30 days of the purchase date. You must provide evidence of the technical issue and allow our technical support team to attempt to resolve the issue. If we are unable to resolve the issue within a reasonable time, we will offer a full refund.

Returns Policy:

As Crystal Ott IPTV is a digital product, it cannot be returned. However, if you experience technical issues with your subscription, please refer to the Refund Policy above for the procedure to request a refund.

How to Request a Refund:

To request a refund, please email us at contact@jamalbachoune.a2hosted.com with your order number, the reason for the refund, and evidence of any technical issues. We will review your request and respond within 48 hours with instructions on how to proceed.

We reserve the right to refuse a refund request if you have activated your subscription or used any of its features, or if the technical issue is caused by your device or network.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy for Crystal Ott IPTV, please do not hesitate to contact us at contact@jamalbachoune.a2hosted.com. We are committed to providing you with excellent customer service and will do our best to assist you with your requests.